The order confirmation will be sent to the email address you provided immediately after the purchase is completed. Should your order confirmation not appear, it is important that you contact customer service by phone or e-mail. You can also double-check that the confirmation did not end up in the spam or similar.

You always have a right of withdrawal within 14 days of receiving your goods when you shop with us. Postage for return is paid by you as a consumer. Read more under "How do I return an item?".

If you have chosen to pay by invoice, it will be sent to your e-mail address in connection with the delivery. If you have not received your invoice, you can go to Mitt Klarna (https://my.klarna.com) to pick it up there. If you have further questions regarding your invoice, then contact Klarna's customer service for help on 08-12012010, as they take care of all our payments.

Complete terms of purchase can be found here.
Please read through the necessary information before contacting us.

In the event of a complaint, you need to contact customer service. If you have the opportunity, send one or more pictures of the damaged product to our e-mail: info@bearskin.se and state that it is a complaint and describe the problem you experienced with the item. We will then return with further instructions.

If you have shopped against an invoice, it is good if you either postpone the due date yourself via Mitt Klarna (https://my.klarna.com), or if you pause the invoice . You then contact Klarna by phone on 08 - 120 120 10 and they will help you with this.

As soon as we handle the package, we will notify you via your e-mail you specified in the order. The processing time can vary, but expect about 10 working days.
We then credit the payment with klarna.

You can buy a consignment note in our web shop here . The consignment note will be sent to you by email and handled as a regular order . All orders are handled in turn.

If you wish to receive a physical consignment note, write it in the order comment. We will then send the consignment note in a letter.

Fill in the return slip that came in the package, or print it out here and send it in the return.

If you have shopped against an invoice, it is good if you either postpone the due date yourself via Mitt Klarna (https://my.klarna.com), or if you pause the invoice. You then contact Klarna by phone on 08 - 120 120 10 and they will help you with this. A credit is then given.

When we have received and processed your return, we will send a new item (a change is free of charge) or credit your order with Klarna upon repurchase.

If you choose to arrange the return shipping yourself, it must be sent as a business package.

The return should be traceable as you as a customer are responsible for the shipment. Upon return, you have 14 days to return an item from the day after you received the package.

We do not pick up recommended packages or packages from agents.

Cordura in the garment is an extremely durable material consisting of synthetic fiber (Polyamide) and 3% Elastane. This is to give a quiet, durable garment that breathes, dries quickly and lasts for many years. To get the most out of your garment, it is good to think about following the recommended maximum washing temperature (40 degrees), choose a card -e.g. synthetic program on the machine, dries on low or medium heat and irons on low heat.

Detergents
Use detergents without bleach and optical brighteners. Bleach destroys the textile and optical brightener changes the appearance and is visible to the game. Do not use fabric softener.

Wax
If you want to wax your Cordura garment, it works, but remember to use low heat. Waxing makes the fabric slightly more wind and moisture resistant and to some extent more dirt resistant but breathes less depending on the amount of wax you use. Close the zipper and remove the trouser hook on garments that have it before washing.

Midlayer fleece is advantageously washed in a laundry bag, especially the first washes to minimize microfiber coming out with the waste water. To get the most out of your garment, it is good to remember to follow the recommended maximum washing temperature (40 degrees), choose a card -e.g. synthetic software on the machine.

Detergents

Use detergents without bleach and optical brighteners. Bleach destroys the textile and optical brightener changes the appearance and is visible to the game. Do not use fabric softener. Close the zipper before washing.

The sweater is made of 100% Merino wool for the best possible function. To get the most out of your sweater, you should wash it on a wool program or short program in a maximum of 30 degrees.

Detergent
Do not use fabric softener, bleach detergent or optical brightener. Dry the sweater hanging or flat without heat.

Remember that a sweater made of Merino wool rarely needs to be washed as often as a sweater made of another fiber, it is usually enough to hang the sweater airy for it to feel fresh thanks to the wool natural properties.

A well-kept membrane garment retains its properties and function for a long time. To get the most out of your garment both wet and dry, you sometimes need to wash but also impregnate it.

Wash on a gentle program, preferably with little or no spin. Drying the garment in low heat in a dryer helps to regain the properties of the materials after washing.

Re-impregnation can be done either after washing, or prewash, using an impregnating agent intended for impregnation in a washing machine (then follow the instructions for the product and the washing thread in the garment), or by applying impregnation afterwards e.g. by spraying on.

We recommend that you choose an impregnating agent without PFC or highly fluorinated substances with regard to our environment and health.

Close all zippers and release on tightened elastics before washing.